OUR SERVICES

We don't offer a fixed menu of packaged services. Every engagement is shaped by the problem at hand. That said, our work consistently falls into these areas — often combining several in a single project.

Operational Analytics & Process Improvement

We dig into your operations to find the gaps between what should happen and what actually does. Using data mining, statistical modeling, and process mapping, we surface the root causes behind inefficiencies — then design and help implement the fix.

Call center performance analysis (AHT reduction, agent behavior, queue optimization)
Workforce scheduling and time-duration modeling for field operations
End-to-end cycle time analysis from order entry to service delivery
Lean / Six Sigma process redesign with measurable KPIs

Revenue Assurance & Billing Analytics

Billing systems break in quiet ways. Campaigns misfire. Customers get overcharged — or undercharged — and the error compounds for months. We've recovered and protected tens of millions by finding these problems before they escalate.

Campaign and promotion code validation across product lines
Billing error root-cause analysis and corrective action plans
Customer churn modeling and retention economics
Sales lead scoring and revenue growth opportunity assessment

GIS & Geospatial Solutions

Spatial data is fundamental to infrastructure planning, network operations, and asset management. We've worked inside enterprise GIS platforms (GE Smallworld, SpatialNET, OSP Insights) and built custom geospatial tooling for organizations migrating between systems.

Address inventory modernization and data source alignment
GIS data migration quality assurance — automated validation pipelines
Spatial data extraction (FME, GDAL/ogr2ogr) from legacy platforms
Custom map-based applications using MapLibre GL, Turf.js, and PostGIS

Software Development & Automation

When a consulting engagement reveals a gap that no off-the-shelf tool can fill, we build the solution. Our development work is rooted in the same analytical rigor we bring to consulting — test-driven, well-documented, and designed for real operators.

Full-stack web applications in Vue 3 / Nuxt 4 with server-side rendering
Python data pipelines, ETL automation, and reporting tools
Database design and migration tooling (MongoDB, PostgreSQL/PostGIS)
Automated testing suites (Vitest, Playwright) and CI/CD pipeline setup
Cloud deployment on Cloudflare Pages, Google Cloud, and containerized environments

Data Mining & Predictive Modeling

The hardest part of data analytics isn't building the model — it's asking the right question. We specialize in reverse-engineering data models from existing systems, co-validating findings with operational teams, and translating statistical output into decisions that move the needle.

Inventory analysis and demand forecasting to reduce carrying costs
Statistical prediction models for scheduling, capacity, and resource planning
Customer behavior mining across CRM, billing, and support platforms
Benchmarking and maturity assessments against industry standards

Project Management & Strategic Advisory

Some engagements require sustained program leadership rather than a targeted analysis. We bring structured project management — Agile, Waterfall, or hybrid — with the technical depth to keep complex initiatives on track.

System deployment and migration program management
Statement of Work development and vendor coordination
Resource optimization analysis for IT and operations teams
Change management and stakeholder alignment

OUR APPROACH

We don't start with a solution looking for a problem. Every engagement begins with listening — understanding what you're trying to achieve, what data you have, and what constraints exist. From there we move quickly: validate assumptions with data, prototype where possible, and deliver working results rather than decks full of recommendations.

Ready to talk?

Every engagement starts with a conversation. Book a free 25-minute consultation to discuss your challenges and explore how Tacit Insight can help.

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